Before we elaborate on the benefits and advantages of virtual phone numbers for your business, it might be better to emphasize what a virtual number is. A virtual number, in reality, is an actual ordinary phone number. Like any other phone number, you can receive and make calls when using it.
However, those individuals calling that particular number are not aware that they are dialing a virtual number. Since virtual numbers are not tied up to specific phone lines, you can bypass this traditional system conventional phone lines and use your virtual number in various ways. And one of its significant ways is making your virtual phone number as the access point for all your text messages and calls inside and outside your business.
Virtual phone numbers can provide helpful benefits to your business – whether it is a small, medium, and large scale enterprise. If you are still not sure about how your business can take advantage of virtual numbers, you can check Telnum for more information.
Choose wisely and bring your business to the next level.
Instead of acquiring a single phone number for a single phone, a virtual phone number can route all the calls that receive by that number to multiple destinations. In this way, you are assured that all incoming calls are answered.
If you want your business to continuously succeed, you must think of effective and efficient ways to be one step ahead of your competitors. Making smart investments keeping yourself updated with the latest technology will give you an edge over other businesses.
Regardless of the industry, your business is operating in, it is obvious that competition is so tight. And unless you think of unique and helpful methods, your business might fall behind.
You may ask, “Is a virtual number can really help me with my business?” Good questions, and in this article, we will discuss the benefits of having a virtual number for your business.
Virtual numbers can be used anywhere you want
Let’s face it. You want your business to be known as much as possible, all over the world. But to do that, you should build trust with your prospects and clients. And to build trust, you should establish a business presence in different locations.
Virtual numbers certainly help you in gaining the trust of your clients and customers by having a strong virtual presence. Always put into consideration that most potential clients or customers prefer businesses that deal with local services. It gives them a sense of security and feeling of being “at home”, rather than dealing with businesses outside their countries or regions. Using virtual numbers also allows your callers to dial local numbers without the expense of long-distance call charges.
Call forwarding, SMS and email integration, call attendants, call conferencing and video conferencing are possible with a virtual phone number. Thanks to the hosted VoIP services to be used. Unlike with the traditional phone lines that have limited features only, your virtual numbers have all the advanced features that are very efficient and effective in bringing your business to progress.
Establish your business image
Especially with small scale businesses, virtual phone numbers significantly help you establish your business image around the world. Since these kinds of numbers are not tied up to a single device only, your business can be easily reached by your customers, and each team and staff can answer the call regardless of their locations.
By utilizing this, your business will seem to be larger than it is, giving a boost to your business’ image.
If you are using a traditional phone line, you would notice the expensive cost of setting up office equipment, not mentioning the cost of hiring an employee to attend to incoming calls.
With virtual numbers, this high cost is eliminated from the beginning. You don’t need to set up office equipment or expensive hardware since virtual numbers are hosted in the cloud, it means that they are utilizing the Internet.
Having a virtual number for your business is more reliable compared to the traditional phone system since incoming calls can be easily routed to multiple servers, thus there is less downtime and missed calls.
Your employees can work remotely
One of the major benefits of using virtual phone numbers is that your staff can work remotely and answer calls wherever they are. There is no need for them to stay long hours in the office just to wait for important calls and provide support.
Customize your IVR (Interactive Voice Response) and you can redirect incoming calls to the right department, making it more efficient to answer calls and resolve customer’s concerns faster than usual. Aside from that, your detailed analytics can help you in tracking your marketing campaigns so you can plan for betterment. Virtual numbers effectively scale up when there is a need for growth for your business.
As mentioned above, you or your employees don’t need to be tied to your office desks just to wait for calls or fearing missing very important calls. Virtual numbers provide you a different level of flexibility that traditional phone lines cannot provide.
Low risk with cheaper expansion
Whether we admit it or not, many startup businesses are on a tight budget. It may be hard to put capital for a new and exciting market if your funds are low.
To branch out your business into a new location, virtual numbers can help you in a very cost-effective way by buying a virtual number that has the local area code of your target location. From there, you can immediately establish a local presence without the expense of building a physical office.
This particular method is proven to be beneficial especially if you are just starting to build your business but want to expand your presence with a targeted location. Remember that customers are more likely to engage from local businesses that seem to have national reach.
And if you are planning to target an international location, then purchasing virtual numbers is a great way to test without the huge expense required when dealing with business internationally.
Integrate your support and sales departments
With your virtual phone numbers, you can successfully integrate your support department as well as your sales department even if they are located in different parts of the world. Instead of receiving incoming calls to a single location, calling a virtual number will ring phones on different offices or individuals.
Depending on the method you choose, each member of your team can answer the incoming call regardless of their location.
Performance evaluation of your marketing and advertising campaign
It is very crucial to evaluate your overall success if you are running a marketing or advertising campaign. You can assign different virtual numbers to every campaign that you are running. By doing this way, you will be fully aware of what particular campaign is being called by the phone number they dialed.
And once the campaign is over, you can download your business reports and review them. By doing so, it will help you in assessing your evaluation of the success of your campaign efforts.